Referrers

At Hazelbrook Care Home in Leicester, we work in close partnership with health and social care professionals to ensure safe, timely and well‑coordinated transitions into our specialist care services. We understand the importance of seamless handovers from hospital, community teams or commissioners, and are experienced in supporting individuals with complex needs ranging from dementia and mental health to neurological and high‑dependency nursing care.

Our skilled multidisciplinary team, including registered nurses, clinical care practitioners and therapeutic support staff, collaborates with social workers, hospital discharge teams, case managers, NHS Continuing Healthcare assessors and local authority professionals to deliver consistent, person‑centred care from the very start.

Making a Referral

Hazelbrook welcomes referrals from healthcare professionals who are responsible for planning safe, supportive care pathways for their service users. We offer a flexible and responsive approach to both longer‑term placements and shorter‑term transitions, including step‑down care following hospital discharge where appropriate.

To begin the referral process, professionals are encouraged to provide detailed clinical and social information so that we can assess suitability effectively. Once a referral is received, our Clinical Assessors will liaise with you promptly to clarify any details and determine the next steps. Assessments may be conducted in person, virtually or, where required, within the current care setting. This collaborative process helps ensure a smooth, clinically sound transition into our services.

We take pride in maintaining open dialogue with all partners involved in a person’s care, so that care planning is informed, appropriate and shaped around real needs.

Make a Referral Speak to our Care Experts

Specialist Dementia Nursing Care

For individuals living with dementia, including those experiencing changes in memory, behaviour or emotional response, Hazelbrook offers specialist dementia support built around reassurance, familiarity and structure. Our team has specialist training in dementia awareness and behavioural understanding, allowing us to respond with confidence, patience and empathy. Rather than simply responding to symptoms, we help residents find comfort in familiar routines, calming surroundings and activities tailored to their interests and needs.

Elderly man looking at photo wearing a blue shirt

Complex Nursing Care & Physical Health Support

Many residents at Hazelbrook require clinical care that goes beyond personal support. Our nursing teams provide round-the-clock clinical oversight for people living with multiple long-term conditions, advanced frailty, neurological conditions and other complex health needs. This includes careful symptom management, medication administration, risk monitoring, wound care and personalised clinical support. We work collaboratively with specialist healthcare professionals to ensure each care plan is fully tailored, regularly reviewed and adapted as needs evolve. Even where needs are advanced, we maintain a calm, person-centred approach that balances clinical excellence with everyday comfort.

lady typing on laptop with a stethoscope next to her

Neurological & Acquired Brain Injury Care

Hazelbrook provides dedicated support for adults living with neurological conditions, including acquired brain injury and progressive neurological disorders. We understand that neurological care encompasses a combination of physical support, cognitive stimulation and emotional reassurance. Our team works with individuals to build routines that help maintain skills, promote independence and manage symptoms within a structured, safe environment. Therapy options, functional daily routines and compassionate care are woven into everyday life, helping residents feel secure while preserving dignity and encouraging participation in engaging activities.

two ladies outside, one in a wheel chair and one standing

Specialist Mental Health Care

For residents with complex mental health needs, including long-term emotional support requirements and conditions that affect behaviour and mood, Hazelbrook offers a supportive, therapeutic environment. Our team combines specialist training with a compassionate, individualised approach that respects both experience and autonomy. Care plans include emotional support, behavioural understanding and strategies that help people find stability, connection and routine. We create space for personalised engagement, therapeutic activities and reflective support, helping residents feel heard, valued and supported through daily life challenges.

elderly man with a tennis ball in his hand

After receiving a referral, our Clinical Assessor will review the details and work with you to clarify clinical needs and priorities. An initial assessment is scheduled promptly in the context of the resident’s health and social circumstances, and a transition plan is agreed upon between all partners.

Yes. Hazelbrook is equipped to provide ongoing, multidisciplinary care for a wide range of complex conditions. Our care pathways are flexible, ensuring stability and safety even as needs evolve over time.

We maintain open channels with all involved professionals, sharing updates and engaging in regular reviews. Our team liaises directly with GPs, specialists, community services and others as needed to ensure joined‑up care.

Contact Us

Leicester

01164826996 info@hazelbrookcare.co.uk Book a Tour

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