Choosing the right care for a loved one is an important decision, and we want to ensure you have all the information you need to make it with confidence. Below are some of the questions we are most frequently asked at Hazelbrook Care Home. If you can’t find the answer you’re looking for, please get in touch. Our friendly team will be happy to assist you.
Of course, we encourage families to remain closely involved with their loved one’s care. We work closely with residents’ families to curate their personalised care plan, and welcome them for regular visits to maintain those important close relationships.
Yes, we work alongside residents GPs, neurology specialists, community psychiatric nurses and families to ensure that each resident receives the right level of care and support. This collaborative approach helps ensure continuity and consistency across care, particularly for those with more complex needs.
We support residents living with a range of mental health conditions, including depression, anxiety, bipolar disorder, schizophrenia and mood-related disorders. Our care is always tailored to the individual, with personalised plans that address emotional, psychological and social needs alongside any physical health concerns.
Please get in touch to chat to our friendly team and find out if Hazelbrook is a good fit for you.
The team at Hazelbrook Care Home works closely with each resident, their family and healthcare professionals, to create a detailed care plan. This plan covers medical needs, personal routines, preferences and wellbeing goals, and is regularly reviewed to ensure the right level of support is in place.
Yes. Hazelbrook Care Home has qualified nurses on-site 24 hours a day, seven days a week. This ensures that residents with complex needs receive continuous clinical oversight and immediate support whenever it’s needed.
We support those with a wide range of complex health conditions, including complex physical health needs, advanced frailty, long‑term conditions, spinal injuries, neurological disorders or acquired brain injury.
We maintain regular, open communication with loved ones. Families are actively involved in care planning and ongoing support, helping to ensure that each resident feels understood, valued and empowered to live with dignity, purpose and confidence.
Yes, our experienced team combines clinical knowledge, rehabilitation therapies and person-centred support to help people rebuild skills, stay safe and live with as much independence and purpose as possible.
Yes, our home is equipped with specialist nursing and therapy equipment to support residents with complex physical and neurological conditions safely and comfortably.
Yes, our private gardens provide a secure outdoor space that can be enjoyed all year round. Residents are free to spend time outdoors independently or with support.
Yes, we have a homely community lounge, cinema room and activity spaces where residents can socialise and participate in leisure activities.
Our home has 80 comfortable, well-equipped en-suite bedrooms designed to meet the needs of adults with complex needs, ensuring their comfort and safety. Bedrooms are designed to be spacious and accessible, with enough room for mobility aids and call systems to ensure residents can summon help easily while maintaining independence.
Yes, residents are encouraged to bring personal furniture, photos and keepsakes to their bedrooms to create a familiar and comforting environment that truly feels like home.
We work with relevant authorities to facilitate funded placements when appropriate.
Costs vary depending on individual care needs and room type; we provide clear, transparent pricing before admission.
Details about deposits and payment schedules are provided during the admission process to ensure transparency and ease of planning.
Yes, families and friends are encouraged to visit regularly to support residents’ wellbeing and maintain strong personal connections.
The care home liaises with residents’ healthcare providers to ensure coordinated care.
Our team emphasises dignity, respect, and familiar routines to create a supportive and peaceful atmosphere. We create calm, predictable days shaped around what matters to each person and their family.
We conduct a thorough assessment to understand care needs and coordinate with residents and families for a smooth transition.
Simply visit our contact us page to book a personalised tour and meet our caring team, see our home in-person and ask us any questions you might have.
Life at Hazelbrook is about living well. The home’s modern design offers bright communal lounges, accessible gardens with seating and raised planters and flexible spaces where residents can relax, socialise or enjoy quiet moments. Each of the home’s five specialist units has its own lounge and dining areas alongside en-suite rooms that offer privacy, comfort and personal space.
Families are welcomed and encouraged to be part of care planning and regular opportunities for community engagement help residents stay connected to local life. Whether it’s a gentle stroll in a nearby park, a visit with loved ones or time spent gardening alongside peers, Hazelbrook creates everyday moments that feel special.
